Shipping policy

Shipping Policy

At LUXERO, we are pleased to offer Free Shipping on all orders. To ensure timely delivery, we have established a reliable network of couriers to deliver your purchases efficiently and promptly.

Shipping Cost

We provide Free Shipping on all orders worldwide.

Estimated Delivery Times

We strive to deliver your orders within 6–10 days.

Kindly note that the delivery timeframes provided are approximate and may vary based on your location. However, in the majority of cases, your order is expected to arrive well before the maximum time frame.

Tracking Notifications

Once your order has been dispatched, you will receive tracking information to monitor your shipment’s progress in real time through updates provided by the courier.

If you have not received a tracking number within 3 business days, please contact us at info@luxero-london.co.uk for assistance.

Order Processing & Cancellations

While we make every effort to process orders promptly, there may be rare instances when an order cannot be processed. In such cases:

  • We reserve the right to refuse or cancel any order for any reason.

  • You may be asked to provide additional verification or information, such as:

    • Phone number

    • Address

To prevent fraud with credit or debit cards, we may:

  • Validate your payment details before processing the order.

  • Verify personal information, such as identity, residence, or banking information.

If fraudulent activity is suspected, we reserve the right to cancel the order.

Pricing Errors

We are committed to providing accurate pricing, but errors may occur. If an item is mispriced:

  • We reserve the right to refuse or cancel the order.

  • We may contact you for further instructions or cancel the order and notify you.

This policy applies regardless of whether the order has been confirmed or payment has been processed.

After You Place an Order

You will receive a confirmation email containing:

  • Your order number

  • Your order receipt

Note: If you do not receive the confirmation email in your inbox, please check your spam folder. If it’s still missing, contact us at info@luxero-london.co.uk with the subject line: “Order Confirmation Not Received.” Our team will assist you promptly.

For custom orders:

  • We will contact you separately to confirm the required customizations.

  • Custom orders will only be processed and shipped once we receive confirmation of the requested details.

Customer Support

For questions, concerns, or complaints regarding shipping, please reach out to us at info@luxero-london.co.uk.

Thank you for choosing LUXERO! We are committed to providing a seamless shopping experience.